Seller Policy This Seller Policy outlines the terms and conditions applicable to all sellers who wish to sell products through Sadatmartbd.com. By registering as a seller or listing products on our platform, you agree to comply with this policy.
1. Seller Eligibility Sellers must provide accurate and complete business and contact information during registration. Sadatmartbd.com reserves the right to approve, suspend, or terminate any seller account at its sole discretion.
2. Product Authenticity & Quality Sellers must ensure that all listed products are 100% authentic, original, and legal. Selling counterfeit, expired, damaged, or prohibited items is strictly forbidden. Sellers are responsible for maintaining product quality, proper packaging, and valid expiry dates where applicable.
3. Product Listing & Information All product descriptions, images, prices, and specifications must be accurate and not misleading. Product images should represent the actual item being sold. Any false or deceptive listing may result in removal of the product or suspension of the seller account.
4. Pricing & Stock Management Sellers are responsible for setting competitive and accurate prices. Sellers must keep stock information up to date. In case of stock unavailability after order placement, the seller must immediately inform Sadatmartbd.com.
5. Order Fulfillment Sellers must process and hand over confirmed orders within the agreed timeline. Products must be securely packed to prevent damage during delivery. Failure to fulfill orders on time may result in penalties or account review.
6. Returns, Refunds & Complaints Sellers must cooperate with Sadatmartbd.com’s Return & Refund Policy. In case of damaged, defective, incorrect, or counterfeit products, sellers are responsible for accepting returns and refunds as applicable. Repeated customer complaints may lead to account suspension.
7. Compliance with Laws Sellers must comply with all applicable laws, regulations, and consumer protection rules of Bangladesh. Any legal issues arising from the products sold will be the sole responsibility of the seller.
8. Prohibited Activities Sellers are strictly prohibited from: Selling fake, illegal, or restricted products Providing false business information Engaging in fraudulent transactions Contacting customers directly outside the platform for unfair practices
9. Fees & Payments Seller commissions, service charges, and payment schedules will be communicated separately. Sadatmartbd.com reserves the right to revise fees with prior notice. Payments will be settled according to the agreed payout cycle after order completion.
10. Account Suspension & Termination Sadatmartbd.com reserves the right to suspend or permanently terminate any seller account if: This policy is violated Fraudulent or unethical activities are detected Customer trust or platform reputation is harmed
11. Policy Updates Sadatmartbd.com may update or modify this Seller Policy at any time. Continued use of the platform after changes constitutes acceptance of the updated policy. 12. Contact & Support For seller-related inquiries or support, please contact Sadatmartbd.com through the official communication channels provided on the website.