Return Policy

At Sadatmartbd.com, customer satisfaction is our top priority. This Return Policy explains the conditions under which products may be returned and refunded.

1. Eligibility for Returns Products are eligible for return only under the following conditions: The product is damaged during delivery The product is defective The wrong product was delivered The product is expired (if applicable) Returns will not be accepted for reasons such as change of mind, personal preference, or incorrect order placement by the customer.

2. Return Request Timeframe Customers must submit a return request within 24 hours of receiving the product. Requests made after this period may not be accepted.

3. Condition of Returned Items Products must be unused, unopened, and in original packaging. Original invoice, tags, seals, and accessories must be intact. Items that show signs of use, damage, or tampering will not qualify for return.

4. Non-Returnable Items The following items are non-returnable unless damaged or incorrect: Skincare, beauty, health, and personal care products once opened Items purchased during clearance, discount, or promotional sales Free gifts or complimentary items

5. Return Process To initiate a return, customers must contact Sadatmartbd.com through our official support channels. Customers may be required to provide photos or videos of the product as proof. Once approved, return instructions will be provided.

6. Refund Policy After successful inspection of the returned item, refunds will be processed. Refunds may be issued via original payment method or store credit, as applicable. Refund processing time may take 7–10 working days.

7. Delivery Charges If the return is due to an error by Sadatmartbd.com or the seller, return delivery charges will be covered by us. If the return is not eligible or due to customer fault, delivery charges will not be refunded.

8. Order Cancellation Orders can be canceled only before shipment. Once an order has been dispatched, cancellation requests will not be accepted.

9. Inspection & Final Decision Sadatmartbd.com reserves the right to inspect all returned products and make the final decision regarding acceptance or rejection of returns.

10. Policy Updates Sadatmartbd.com reserves the right to update or modify this Return Policy at any time without prior notice.

11. Contact Us For return-related questions or assistance, please contact us through the official communication channels listed on Sadatmartbd.com.